Terms and Conditions

This agreement is entered into between the booking Agent, Blue Bespoke Ltd “Blue” or our subsidiary companies, herein after referred to as Agent, and You (the Client).

It is hereby understood and agreed between the Agent and Client that:

1. a) Agent is in the business of providing its clients with the ticketing and booking for access to certain travel, experiences and events (collectively “Events”) which are by their very nature unique and exclusive, and
b) In securing a seat/place at such Events time and full payment are of the essence.

2. In keeping with the above provisions, it is hereby further agreed between the parties that:
a) Client shall pay a non-refundable deposit of no less than forty percent of the total Event price (40%) to reserve any Event, the deposit shall be deemed properly earned fees by the Agent for all work performed up to and including its time of payment.
b) The balance of the total price or Event fee shall be paid in full no less then 120 days prior to the Event date.
c) In the event full payment is not received by said date, any amounts already paid will be deemed non-refundable and properly earned by the Agent for all work performed, and the Event will be made available for sale to third parties.
d) For ticketed Events, no tickets will be issued to the client until Agent receives full payment.
e) As the nature of the Events are exclusive, no refund of any money paid to Agent will be refunded if the Client wishes to cancel unless agreed to in writing by the Agent.
f) The price of any Event may exceed the face value of the ticket and will include agent management and consultancy fees as the agent deems reasonable as incorperated into the total price quoted at our sole discretion.
g) All prices are in UK pounds, and refunds, if any, shall be in UK pounds.
H) If there is any change in the exchange rate during the invoice and the actual event/experience then the client will be responsible for any further charge.

i) Where refunds are agreed between the agent and the client for whatever reason, the agent will refund monies due within 90 days of the date of any refund agreement being made. This allows the agent time to recoup monies and effectivelly manage its cash flows. 

3. a) all advertised Events are subject to availability, and may change without notice to the client. Client agrees that Agent is not responsible for changes in Event dates and times, locations and accommodations. Client acknowledges that Agent has no control over such changes. If said changes are made the client will not be entitled to a refund, unless at the discretion of the Agent. Full refunds however, will be given if an Event is canceled in its entirety. However this will not apply when cancellation is due to acts of god, war, terrorism, lock out, industrial accidents, fire, flood, drought, tempest, other acts of nature, or cancellation, by third parties. Cancellation shall mean that the Event will not take place in its entirety.
b) The Agent shall not be held liable to the client for failure to provide the services ordered if such failure is due to actions and circumstances beyond the control of the Agent.
c) Client acknowledges that Agent is a booking agent and has no responsibility and control over any of the aspects of the ticketed Event therefore cannot hold Agent responsible for either negligence, strict liability, tort, product liability, intentional torts or under any other theory of liability for any death, loss of funds, thefts, damage to property, personal injury or any other loss suffered by the Client. However, in the event client does sue the Agent or any of the employees for any loss whatsoever, the Agent and Client agree personal jurisdiction and subject matter may only lay with the UK courts and Client agree that the laws of the UK shall govern.
d) Agent’s liability under this Agreement shall not exceed in the aggregate the amount of monies paid to Agent by Client.

e) In the event of a 3rd party specialist supplier, failing to supply Blue with product, event access, tickets, hospitality or other as employed/ contracted, the supplier will be held responsible for any and all costs incurred by Blue and or the Blue client relating to such booking. This may include travel, fees, accomodation, compensation, damages, legal costs etc.

4. In the event either party decides to sue or file any claim then the prevailing party is entitled legal fees and costs.

5. Purchase of any Event constitutes full agreement to the above terms.

Privacy Policy

We at Blue Holdings Ltd cherish our privacy as much as you do, and will not share your information with anyone who is not employed by “Blue” or our affiliates (parents, subsidiaries or sister entities) We understand the importance of how we collect, handle, share and safeguard information that you provide us and we take that responsibility very seriously. This notice describes our privacy policy. By visiting blue-holdings.com, you are accepting the practices described in this Privacy Notice.

What Personal Information Do We Gather?
We may gather information about our customers to help us improve our website and improve your shopping experience, for marketing and promotional purposes and other reasonable commercial purposes. Here are the types of information we gather.

Information You Give Us:

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future offerings for you, improving your on line experience, and communicating with you.
E-mail Communications: To help us make e-mails more useful and interesting, we may receive a confirmation when you open e-mail we send you if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please click here.
Does “Blue” Share the Information It Receives?
Customer information is very important to us and we are not in the business of selling it to, or sharing it with, others. We share customer information only as described below.

Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, placing you in contact with our event suppliers, delivering tickets, itineraries or the like, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may only use it for those purposes.

Blue Bespoke will wherever necessary add a management / professional arrangement fee to some or all bookings at the agents sole discretion. Management fees will not shown seperatelly and detailed unless specifically requested by the client, yet will often form an integral part of the overall quoted price reflecting the bespoke nature of our business.

Business Transfers: As we continue to develop our business, we might sell, buy, create affiliates, stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that our company, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of the “Blue” or its affiliates, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of certain blue-holdings.com features.
If you do not want to receive e-mail or other mail from us, please click here. (If you do not want to receive Conditions of Use and other legal notices from us, such as this Privacy Notice, those notices will still govern your use of blue-holdings.com, and it is your responsibility to review them for changes.
Collection of Customer Information
“Blue” maintains the confidentiality, security and integrity of personal information from our website customers. “Blue” limits itself to the collection of information from individuals over 14 years of age that allows us to send orders to our customers. “Blue” also collects aggregate, non-personal information that is used to help us constantly improve customer service.

Information from Other Sources
Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information, and page-view information.

Conditions of Use, Notices, and Revisions
If you choose to visit blue-holdings.com, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the UK. If you have any concern about privacy at blue-holdings.com, please contact us and we will try to resolve it.

This Privacy Notice and the Conditions of Use are subject to change from time to time. We may, at our discretion, notify you of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Whom to Contact for Personal Information Removal

If you have submitted personally-identifiable information through blue-holdings.com Web site or interactive advertisement and would like that information deleted from our records, please contact us:

- via e-mail at

info@bluebespoke.com